Refund policy

At VÉRO Aroma, each product is prepared and packaged with care. Because candles are personal use home fragrance products, we are unable to accept returns or exchanges on used, burned, altered, or opened candles.

 

Returns

We accept return requests for eligible unused items within 2 days of delivery.

To be eligible for return, the item must be:

Unburned

Unused

In its original condition

In its original packaging

Free from damage caused after delivery

Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Please contact us before sending any item back. Returns sent without approval may not be accepted.

 

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

Used or burned candles

Opened or altered products

Items damaged after delivery

Sale or clearance items

Gift cards

Custom or limited edition items, unless damaged upon arrival

Scent Preference

Because fragrance is personal, we do not offer refunds or exchanges based on scent preference.

We do our best to describe each fragrance clearly through the notes, mood, and scent profile listed on the product page.

 

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

Your order number

Clear photos of the damaged item

Photos of the shipping box

Photos of the packaging materials

Once reviewed, we may offer a replacement, store credit, or another resolution depending on the situation.

Heat Related Damage

VÉRO Aroma candles are sensitive to extreme heat. During warmer months, candle orders ship Monday–Wednesday only to help reduce the risk of heat exposure in transit.

Please bring your package indoors as soon as possible after delivery.

VÉRO Aroma is not responsible for candles left outside, in direct sunlight, in a mailbox, or in a hot vehicle after delivery.

Lost, Stolen, or Delayed Packages

Once an order has been handed to the shipping carrier, delivery timing is managed by the carrier.

VÉRO Aroma is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.

Please use your tracking number to contact the carrier directly for delivery issues.

Refunds

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping fees are non-refundable.

Exchanges

We do not offer exchanges at this time.

How to Start a Return

To request a return or report an issue with your order, please contact us at:

info@veroaroma.com

Please include your order number and a brief description of your request.